Customer Care Specialist (Mandarin)

Date Posted: June 10, 2017

Job Location: BGC, Taguig City

Job Description:

  • Provide world class support, serving as the main point of contact for every program or policy inquiry and other HR related on demand requests or concerns, including complex, sensitive and/or confidential inquires, received thru any of the available contact channels such as: phone, email, chat, video, etc
  • Meets and exceeds quality and productivity metrics while maintaining a constant focus on improving the Customer Experience and attaining high levels of Customer Satisfaction

Qualifications:

  • Bachelor’s Degree in Business/ Communication Arts or its equivalent
  • At least 3 years in Customer Service Experience
  • Training delivery/ facilitation & coaching experience
  • Experience interpreting data analytics to derive business insight and drive Customer value
  • Human Resources Experience preferable
  • Strong customer service attitude
  • Good at task/time management and to follow up on outstanding items
  • Strong problem solving and analytical skills
  • Strong communication, oral, written, listening and interpersonal skills
  • Ability to work well with other team members, and assist in achieving team goals, foster trust, actively work to continuously improve self, and demonstrate commitment to the organization
  • Mandarin language proficiency is a requirement

*Only shortlisted candidates will be notified.

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