ONSITE SUPPORT ENGINEERS

Date Posted: November 5, 2019

Job Location: Malate, Manila

Job Description:

  • Performs initial diagnosis of reported incident/concern
  • Provides onsite first level support
  • Escalates incidents to appropriate Level 2 Support group per service
  • Provide timely updates of ticket status to user and other concerned party
  • Performs SW/ HW installation/ repair/ replacement
  • Prepares and submit field service report and other documents deemed necessary

Qualifications:

  • Graduate of IT related vocational course or two (2) years college level relevant to the position
  • Required three (3) years experience in IT operations as phone or call center technical support with at least one (1) year first level technical support experience with experience in troubleshooting iOS, Android and windows mobiles devices (e.g. Smart Phone, tablets)
  • Willing to undergo trainings and certification (Desktop Troubleshooting, Windows10, Android Application, Customer Service)

*Only shortlisted candidates will be notified.

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