Technical Support Representatives (TSR)

Date Posted: February 19, 2014

Job Location: Quezon City

Job Description:

  • Handles inbound calls from subscribers regarding inquiries, requests, Billing and Technical complaints, and conducts 1st level isolation and troubleshooting
  • Provide excellent Customer support, driving the organization to resolve issues quickly, and gathering and communicating customer feedback for product enhancements
  • Track and update troubles in ticketing system
  • Effectively use the system and tools available to the resolved client issues.
  • Escalate problem of Customers to appropriate group that will resolved the problem
  • Maintain awareness of network activities affecting elements
  • Adhere to company’s policies, procedures & work instructions in accordance with company’s strategies of focus on customer, quality improvement, cost management and productivity.
  • Contribute to overall team performance, including support and assistance of other team members.
  • May assigned to perform other duties within the department

Qualifications:

  • Graduate of any four-year course
  • Must be willing to work on shifting schedule
  • Must have excellent verbal and written communication skills
  • Must be conversant n both English and Filipino languages
  • Preferably with prior experience in the same capacity

*Only shortlisted candidates will be notified. 

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